Privacy Policy

Privacy policy

1. Introduction

Earthscale Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what data we collect, how we use and share it, how we protect it, and your rights under applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Data We Collect

  • Personal Data You Provide: name, email, phone number, job title, organisation, billing info, and any other data you supply via forms, registrations, newsletter sign‑ups, purchases, or job applications.

  • Automatic / Technical Data: IP address, browser type, device info, usage logs, and analytics cookies (e.g., via Google Analytics) .

3. How We Use Your Information

  • Provide, personalise, and improve our services and website functionality.

  • Manage subscriptions, send updates, respond to enquiries, and process orders/payments.

  • Analyse trends and usage patterns internally.

  • Send marketing communications (unless you opt out).

  • Fulfill legal and compliance obligations.

4. Legal Basis for Processing

  • Contract: Essential for fulfilling service orders.

  • Legitimate Interests: For analytics, site improvement, and communications.

  • Consent: For marketing (you may withdraw consent at any time).

  • Legal compliance: Required under UK laws.

5. Cookies & Tracking

Our website uses cookies to enable core functions, improve performance, tailor content, and for analytics/marketing. You can manage your cookie preferences via browser settings or our cookie banner

6. Who We Share Data With

  • Service Providers: e.g., hosting, payment processing, email platforms.

  • Analytic tools: like Google Analytics.

  • Legal Authorities: if required by law.
    We do not sell personal data to third parties

7. International Transfers

Data may be processed outside the UK (e.g., EU, U.S.). We use standard contractual safeguards to ensure adequate protection .

8. Data Retention

We retain personal data only as long as necessary for its purpose—e.g., while your account is active or as required by law (typically 3–5 years after last interaction).

9. Your Rights

Under UK GDPR, you may:

  • Access and obtain a copy of your data.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent to marketing.
    To exercise these rights, contact us (see below). We aim to respond within one month, extending to two months for complex requests.

10. Security Measures

We use appropriate technical and organisational measures (e.g., SSL/TLS, encrypted storage, restricted access) to protect your data. However, no system is completely secure; we encourage strong passwords and safe behaviour

11. Children’s Data

We do not knowingly collect data from children under 16. If you believe we’ve inadvertently done so, contact us immediately for removal .

12. Changes to This Policy

We may update this policy periodically. We will post the revised version here. For significant changes, we’ll provide notice via email or our site.

13. Contact Us

Data Protection Officer
Earthscale Ltd
Imperial College London
Data Protection Officer
Exhibition Road
Faculty Building Level 4
London SW7 2AZ

Email: [email protected].
For complaints, you can also contact the UK Information Commissioner’s Office (ICO).

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